Managed Security Service Provider (MSSP) Case Study: Big League Shirts (BLS)

Client Overview: Big League Shirts (BLS) is a dynamic and rapidly growing e-commerce business specializing in custom sportswear and apparel. Operating entirely online, BLS relies on a distributed workforce composed of designers, marketing professionals, customer service agents, and developers—most of whom work remotely and bring their own devices (BYOD) to the workplace. This highly flexible work environment fosters innovation and agility but also introduces a complex array of cybersecurity challenges.

Business Challenge: One of the most pressing challenges BLS faced was the inherent risk associated with a BYOD model. With employees accessing corporate resources from personal devices and across a variety of networks, the company was exposed to increased cybersecurity threats, ranging from malware infections to unauthorized access. Moreover, the privacy-conscious nature of the BLS team required a solution that provided rigorous endpoint protection without compromising user confidentiality.

The cybersecurity team at BLS recognized that traditional, on-premise security strategies would not suffice in this modern, decentralized environment. They needed a Managed Security Service Provider (MSSP) capable of implementing a holistic, privacy-centric security framework that offered real-time protection, centralized visibility, and regulatory compliance.

RTCS’s Tailored Solution: Red Threat Cyber Security (RTCS) collaborated closely with BLS to design and implement a multi-layered, cloud-based security architecture tailored to the unique operational landscape of a fully remote workforce. Our solution integrated advanced endpoint protection, secure access management, real-time threat monitoring, and employee readiness initiatives, delivered through the following components:

  1. Bitdefender GravityZone Endpoint Detection and Response (EDR):
    • We deployed Bitdefender GravityZone EDR across all authorized devices. This enterprise-grade solution provided robust malware protection, behavioral analytics, and automated response capabilities.
    • The platform was configured to operate in a privacy-respecting mode, ensuring that sensitive employee data was not collected while still providing in-depth telemetry and incident reporting.
    • Continuous endpoint visibility allowed us to identify vulnerabilities, detect anomalies, and isolate compromised devices in real-time.
  2. Wazuh Cloud SIEM Integration:
    • For centralized security event management, Wazuh Cloud SIEM was implemented. This enabled us to aggregate logs, monitor compliance, and analyze threats across the entire network.
    • We correlated data from endpoints, cloud infrastructure, and VPN logs to proactively detect and respond to suspicious behaviors.
  3. Mullvad VPN Deployment:
    • Given the privacy-first culture at BLS, we selected Mullvad VPN, renowned for its zero-logs policy and strong encryption.
    • The VPN was used to secure all external communications and prevent unauthorized data interception, particularly over public or untrusted networks.
  4. Okta Single Sign-On (SSO):
    • To secure access to business-critical applications, we integrated Okta SSO. This provided unified authentication, reducing the risk of credential-based attacks.
    • With adaptive multi-factor authentication and role-based access controls, Okta streamlined login experiences while enforcing stringent access policies.
  5. Red Teaming and Continuous Testing:
    • RTCS conducts quarterly red teaming exercises, simulating real-world attacks to assess employee response, test incident detection systems, and expose potential blind spots in security posture.
    • These engagements are used to generate actionable insights and update defensive mechanisms.
  6. Employee Cybersecurity Training and Awareness:
    • We rolled out an ongoing cybersecurity training program that includes phishing simulations, secure usage guidelines, and threat awareness modules.
    • Training was customized to reflect the specific risks associated with remote work, BYOD policies, and industry threats.
  7. Technical Support and Troubleshooting:
    • RTCS offers 24/7 support to resolve technical issues ranging from endpoint misconfigurations to VPN connection problems, ensuring minimal downtime and high productivity.
    • We also perform patch management and routine system health checks to maintain optimal performance and security alignment.

Implementation Timeline:

  • Phase 1: Security assessment and risk profiling
  • Phase 2: Deployment of EDR, VPN, SSO, and SIEM systems
  • Phase 3: Configuration tuning and privacy compliance verification
  • Phase 4: Training and red team onboarding
  • Phase 5: Continuous monitoring and support with monthly threat reports

Outcomes:

Positive feedback from the BLS leadership team regarding transparency, responsiveness, and measurable improvements in security maturity.

  • 99.6% reduction in endpoint vulnerabilities within the first 60 days of deployment.
  • 100% secure remote access achieved using Mullvad VPN and Okta SSO.
  • Enhanced detection rates and reduced false positives through integrated Wazuh SIEM and Bitdefender analytics.
  • Improved employee response time to simulated attacks based on red teaming results.
  • Positive feedback from the BLS leadership team regarding transparency, responsiveness, and measurable improvements in security maturity.

Conclusion: In an era where remote work and personal device usage are standard, Red Threat Cyber Security has proven that enterprise-level security and user privacy can coexist. Through a well-architected combination of Bitdefender GravityZone, Wazuh Cloud, Mullvad VPN, and Okta SSO, along with rigorous testing and employee training, RTCS has fortified BLS’s cybersecurity posture against both known and emerging threats.

Our comprehensive MSSP solution showcases how forward-thinking security, when tailored to business needs, can transform operational risk into operational resilience.